Privacy policy

Privacy Policy – Rhoyal Design

Last Updated: 19 October 2025

At Rhoyal Design, we respect your privacy and value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.
By using our website or services, you agree to the terms outlined in this Privacy Policy.

If there’s ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs in matters relating to how your personal information is collected and managed.

1. Personal Information We Collect

When we refer to “personal information”, we mean details that identify or can reasonably be linked to you. This does not include anonymous or de-identified data that cannot identify you.

Depending on your interaction with us, we may collect or process the following categories of information:

  • Contact Information: Name, address, billing/shipping address, email, and phone number.

  • Payment Details: Card information, payment method, and transaction details.

  • Account Details: Username, password, preferences, and settings (if applicable).

  • Order Information: Items viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Communication Records: Messages or inquiries sent to us via email, social media, or other channels.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: How you interact with our website such as pages visited, products viewed, and actions taken.

2. How We Collect Your Information

We may collect your personal information in the following ways:

  • Directly from you: When you browse, make a purchase, create an account, or contact us.

  • Automatically: Through cookies or similar technologies when you visit our website.

  • From our service providers: For example, payment gateways, delivery partners, or marketing platforms that assist us in providing services.

  • From third parties: Such as advertising networks or referral platforms, if you interact with our content elsewhere online.

3. How We Use Your Personal Information

We use your information to operate effectively, improve your shopping experience, and comply with our legal obligations. This may include:

a. Providing and Improving Our Services

  • Processing orders and payments

  • Fulfilling and shipping your purchases

  • Managing returns, exchanges, and refunds

  • Maintaining your account and preferences

  • Sending transactional updates (e.g., order or delivery notifications)

  • Personalizing your shopping experience

b. Marketing and Promotions

  • Sending promotional offers, updates, or product recommendations

  • Showing relevant ads or content on our website and social media
    You can opt out of marketing emails anytime by clicking “unsubscribe” in our emails.

c. Security and Fraud Prevention

  • Verifying payments and preventing fraudulent transactions

  • Protecting our business, customers, and website from misuse or unauthorized access

d. Communication and Support

  • Responding to inquiries, feedback, or support requests

  • Keeping records of correspondence for quality and training purposes

e. Legal Compliance

  • Complying with legal obligations or responding to lawful requests from public authorities

  • Investigating potential violations of our Terms of Service or other policies

4. How We Share Personal Information

We may share your information with trusted partners or service providers who help us operate our business; always in accordance with this Privacy Policy. This may include:

  • Payment processors (to complete your transactions securely)

  • Delivery and logistics partners (to fulfill and deliver your orders)

  • IT and marketing support providers (for email notifications, analytics, and technical assistance)

  • Professional advisors or law enforcement, where required by law or to protect our rights

We never sell your personal information.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

We retain your information only as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Comply with legal requirements

  • Resolve disputes or enforce agreements

When data is no longer required, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request to see what information we hold about you

  • Correction: Ask us to update or fix inaccuracies

  • Deletion: Request that we delete your personal information

  • Restriction: Limit how we use your information in specific cases

  • Portability: Request a copy of your data in a usable format

  • Objection: Opt out of marketing communications or withdraw consent at any time

To exercise these rights, please contact us at rhoyaldesign@gmail.com or via WhatsApp: +44 7979 151320.
We may need to verify your identity before processing your request for security reasons.

We will never discriminate against you for exercising your data protection rights.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

  • Remember your preferences

  • Improve website performance

  • Analyse visitor behaviour and trends

  • Deliver a more personalized shopping experience

You can adjust your browser settings to disable cookies, though this may affect how the website functions.

8. Children’s Privacy

Our website and services are not intended for children under the legal age of majority in your country.
We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us to have it removed.

9. International Data Transfers

If you are located outside the United Kingdom, please note that your information may be transferred and processed in other countries where data protection laws may differ.
We take steps to ensure your personal information remains protected, regardless of where it is processed.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons.
Any updates will be posted on this page with a new “Last Updated” date.
Your continued use of our website after such updates means you accept the revised policy.

11. Contact Us

If you have any questions about how we handle your personal data or wish to exercise your rights, please contact us:

📧 Email: rhoyaldesign@gmail.com

📱 WhatsApp: +44 7979 151320

📸Instagram: @rhoyal_design

🎵 TikTok: @rhoyaldesign