1. Overview

This website is operated by Rhoyal Design (“we”, “us”, “our”). Throughout the site, the terms “you” and “your” refer to anyone accessing, browsing, or purchasing from our site.

By using our website, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced here or linked elsewhere on our site. If you do not agree with these Terms, please do not use our website or services.

We may update or modify these Terms at any time by posting the latest version on this page. Continued use of our site after updates means you accept those changes.

2. Using Our Website

Please use our website respectfully and only for its intended purpose, exploring our designs, learning about our services, or placing an order. All content is provided for your personal use while browsing.

You agree not to:

• Use the site for any unlawful or unauthorized purpose
• Upload or transmit any viruses, malware, or harmful code
• Infringe on the rights of others or violate any applicable laws
• Copy, reproduce, or exploit any part of the website or its content without our written permission

A breach of these Terms may result in immediate termination of your access to the site or services.

3. Orders & Custom Work

Each order is crafted with care and attention. When placing an order, please ensure that all details including your name, contact information, and preferences are correct.

For custom designs, we’ll confirm your ideas, discuss timelines, and keep you updated during the process. Custom work may require a deposit before we begin production.

Because most of our products are made to order, cancellations or returns may not always be possible once production has started.

4. Payments

Payments must be made using one of the approved payment methods available on our website. Orders will only be processed once payment is confirmed.

We reserve the right to refuse or cancel any order if we suspect fraudulent or unauthorized activity. Prices and availability of products may change without prior notice.

5. Shipping & Delivery

We aim to deliver all orders on time and in excellent condition. If delays occur due to shipping or circumstances beyond our control, we’ll notify you promptly.

Please check your delivery details carefully before confirming your order, as we cannot be held responsible for incorrect addresses or missed deliveries caused by inaccurate information provided by the customer.

6. Returns & Refunds

As most of our designs are custom-made or made to order, returns or cancellations may not always be accepted.

However, if there’s ever an issue with your order, please reach out, we’ll do our best to make it right.

For more details, please review our Refund Policy.

7. Accuracy & Information

We do our best to ensure all information on our site is accurate and up to date. However, we’re not responsible if any content is incomplete, outdated, or inaccurate. The material on our site is provided for general information only and should not be the sole basis for decisions.

We may update our content, products, or pricing at any time without obligation to notify users.

8. Modifications to the Service

We may modify, suspend, or discontinue any part of our services or products at any time without prior notice. We are not liable for any modification, price change, or discontinuation of any product or service.

9. Products & Services

Some products or services may be available exclusively online or in limited quantities. We make every effort to display product images and colours as accurately as possible, but variations may occur depending on your device settings.

We reserve the right to limit sales to specific people, regions, or jurisdictions; restrict quantities of products available; and discontinue any product at any time. We cannot guarantee that every product or service will meet your individual expectations.

10. Account & Billing Information

You agree to provide current, complete, and accurate information when placing an order, including your name, email address, billing information, and delivery address.

We may limit or cancel orders that appear suspicious or duplicate in nature. If we cancel or modify an order, we will attempt to contact you using the email or phone number provided at checkout.

11. Third-Party Links

Our website may contain links to third party websites or resources for your convenience. We are not responsible for the accuracy, content, or services provided by these external sites, and accessing them is at your own risk. Please review their own policies before engaging with any third-party website.

12. Feedback & Submissions

If you share feedback, suggestions, or creative ideas with us (via email, social media, or otherwise), you agree that we may use this material freely for marketing or service improvement, without obligation to compensate you.

Please ensure your comments do not violate any rights of others or contain harmful or offensive material. We reserve the right to remove any inappropriate or unlawful content from our platforms.

13. Personal Information

Your submission of personal data through this website is governed by our Privacy Policy.

14. Errors & Omissions

From time to time, there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors and update information without prior notice.

15. Prohibited Uses

You agree not to use this website or its content for illegal or fraudulent purposes; to harass, abuse, or discriminate against others; to upload or spread malicious software; to collect or misuse personal data; or to interfere with the website’s security or performance. Violation of these rules may result in immediate termination of your access.

16. Disclaimer of Warranties & Limitation of Liability

All products and services are provided “as is” and “as available.” We make no guarantees that our website will always be uninterrupted, secure, or error free. Rhoyal Design shall not be held liable for any direct, indirect, or consequential damages arising from the use of our services or products, except as required by law.

17. Indemnification

You agree to indemnify and hold harmless Rhoyal Design, its owners, team members, and affiliates from any claims or damages resulting from your breach of these Terms or violation of any applicable laws or third-party rights.

18. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full effect.

19. Termination

You may terminate your use of our services at any time by ceasing to access our website. If we believe you have violated any part of these Terms, we may suspend or terminate your access immediately without notice. You will remain responsible for any outstanding payments due up to the date of termination.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Rhoyal Design regarding your use of our website and services. Any previous versions or agreements are superseded.

21. Governing Law

These Terms and any related agreements shall be governed by and interpreted in accordance with the laws of the United Kingdom.

22. Changes to These Terms

We may revise these Terms from time to time. The latest version will always be posted on this page, and by continuing to use our website, you agree to be bound by the updated version.